Speaking of all this ... I am now watching James Murdoch being grilled. What a weird accent he has, it’s all over the shop.
He also seems to be using the occasional Americanism, such as “gotten” - I see that while he appears to have grown up in Oz and/or Britain, he went to school and then university in the US.
I don’t think I do consciously or otherwise, change my accent or phraseology when I’m abroad, unless I need to speak more slowly to a foreigner or someone who has difficulty in understanding what I’m saying (I do a lot of that, even in the UK). Foreign call centres used by many big UK businesses would do well to practise speaking slowly. Grrrrrrr.....
You’ll be pleased at this news, then, Eliza - Bank repatriates its call centres from India back to UK:
Clashing accents appear to be part of the problem. In January, British Telecom apologised to one of its customers after a row about accents. The woman initially complained that she was unable to understand call-centre workers in India. The company then sent her a letter saying the call-centre workers had a problem understanding her accent. The apology followed.
A representative from [the bank] Santander also told British media about customers who had complained about Indian call-centre workers not understanding them. “A volume of the complaints said they would prefer to deal with call centres in the UK, where staff could understand them better as individuals and know where they are coming from”, a Santander representative told The Telegraph.