One of my fellow amateur magicians gave me a book on NLP that is very interesting. He uses the concepts to develop more effective patter. I don’t know how legitimate the science is (frankly some of it seems pretty dodgy to me), but I’ve been experimenting with “mirroring” as a way to build rapport and I’m finding it very effective.
Simply being aware of the concepts has made me a better listener and has improved my communication skills. Another particularly effective technique that I’ve been using is to take in what someone says and give it back as an emotion.
“My boss was really rude to me today.”
“Yes, that sort of thing always makes you feel bad even when you know it isn’t because of something you’ve done.”
I’m sure many of you have heard of NLP before (I hadn’t), but I thought some might find it interesting.